Director of Operations Job Description
The Domestic Violence Resource Center is a northern Nevada non-profit organization that provides free confidential services in an effort to bring an end to family violence in Washoe County. The organization provides individuals and families with a step-by-step path to safer and healthier living through individualized service plans as well as the caring support victims need. The Domestic Violence Resource Center is the area’s
leading provider of services to those experiencing family violence.
Job title: Director of Operations
Reports to: Executive Director
Status: 40 Hours/week, Salaried
Compensation: $62,000 – $70,000 annual
The Director of Operations position is a full-time role reporting to the Executive Director. This person will play a critical role in managing the day-to-day effectiveness of the Domestic Violence Resource Center’s operations, including human resources, vendor relations, facilities management, IT, data collection, and evaluation functions. This position will work collaboratively with leadership to develop and implement systems that increase the quality and efficiency of our work, supporting our ability to fulfill our mission. This is an outstanding opportunity for an experienced, motivated, and detail-oriented individual who is interested in improving the lives of domestic violence survivors in our community.
- Ensure the organization is efficiently organized to comply with human resources processes and requirements, in accordance with legal and internal policies.
- Help manage recruitment, hiring, orientation of employees; implement compensation determinations; manage benefits for all staff; monitor paid time off usage.
- Manage employee files and ensure timely annual reviews and other human resources needs.
- Serve as a primary point person for employee inquiries and concerns including: addressing demands, grievances, absences, etc., refereeing disputes, participating in disciplinary and termination meetings, and conducting exit interviews.
- Coordinate training programs for staff.
- Manage the organization’s physical infrastructure and system maintenance (phone system, security, cleaning, supplies, etc.), with assistance from office coordinator; develop and maintain an annual facility maintenance schedule.
- Oversee the annual review of an emergency preparedness plan for each facility.
Information Technology, Data Collection and Evaluation
- Assist with client database management: monitor updates and improvements, provide general guidance on running reports.
- Train and assist other staff in the use of standardized software products.
- Oversee the IT needs (hardware and software) of the organization and anticipate changes as the organization grows; maintain an inventory of equipment.
- Serve as the IT point-of-contact for staff and coordinate IT support with contracted vendor.
- Oversee that program evaluations are relevant and are being collected, reviewed and reported to leadership team.
- Managing contractors, vendors, and associated contracts and agreements.
- Work with Executive Director to ensure insurance coverage is current and all documents are filed.
- Work with Volunteer and Outreach Coordinator to ensure volunteer resources are allocated where they are most needed in the organization.
- Assist with development of administrative policies and procedures.
- Make recommendations on continuous improvement of processes (safety, efficiency, client satisfaction, and cost reduction) and contribute to the integration of new processes as appropriate.
- Ensure all legal and regulatory documents are filed and monitor compliance thereof.
- Maintain up-to-date versions of important documents as required by law and ensure annual review of such documents and processes.
- Across all areas of work, contribute to annual operations calendars and manuals.
Knowledge, Skills and Abilities:
- Proven ability to plan and manage operational processes for maximum efficiency and productivity
- Confidence using database software and proficiency with technology including Word, Excel and Microsoft Office and
- Excellent organizational and communication skills, backed by previous professional success
- Ability to problem solve and collaborate with multiple stakeholders
Bachelor’s degree plus minimum 5 years of relevant work or equivalent combination of education and experience. Human resources, IT and/or facilities management experience preferred. All Domestic Violence Resource Center employees must sign a confidentiality agreement to protect the privacy of the shelter and transitional housing locations and identities of the clients served by the organization.
- Must be able to remain in a stationary/seated position at least 50% of the time.
- Ability to move office supplies/materials weighing up to 20 pounds within office environment.
- Ability to lift, move and/or transport household items, small pieces of furniture and/or repair materials.
Compensation and Benefits:
- Competitive salary depends on experience. Includes comprehensive benefits package and paid time off.
- Great team focused on making meaningful impact in our community.
Interested and qualified candidates must submit a resume and cover letter in pdf via email to firstname.lastname@example.org. Submitted materials will be reviewed upon receipt. Incomplete submissions will not be considered.